PRIVACY POLICY
Last Updated: 25 September 2024
At Tide Athletic, we are committed to protecting the privacy of our members, visitors, and website users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information to provide you with our services, improve our offerings, and comply with our legal obligations. The types of personal information we may collect include:
Contact Information: Name, address, phone number, and email address;
Health and Fitness Information: Medical history, fitness levels, injuries, and other health-related data necessary for safe participation in our classes;
Payment Information: Credit/debit card details, billing address, and other payment-related details;
Usage Information: Information about your use of our website, management software, and services, such as IP addresses, device information, and browsing behaviour;
Other Information: Any other information you provide to us, including through surveys, feedback, or customer support.
2. Use of Personal Information
We use your personal information for the following purposes:
To register you as a member of our gym and manage your account;
To process payments and manage billing;
To communicate with you regarding your membership, bookings, events, promotions, and offers;
To assess your fitness levels and ensure safe participation in our classes and programs;
To improve our services, including conducting surveys and obtaining feedback;
To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
We may disclose your personal information to:
Service providers who assist us in delivering our services, such as payment processors, IT providers, and marketing agencies;
Our professional advisors, such as lawyers and accountants;
Government and regulatory bodies, as required by law;
Other third parties with your consent or as authorised by law.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure storage, encryption, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
5. Access to and Correction of Personal Information
You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
6. Marketing Communications
We may use your personal information to send you promotional and marketing communications. You can opt-out of receiving these communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your experience, analyse traffic, and improve our services. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and management software. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
Tide Athletic
6/29 Packer Road, Baringa, QLD 4551
info@tideathletic.com.au